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How to Fix Prime Video Not Working-2023

Alex Scott,  14 January, 2022
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For Amazon Prime members, they can play all videos in Amazon Prime Video for free, but why is Prime Video not working? How to fix Amazon video not working effectively? We list all tips to fix Amazon Prime APP not working from the unit below.

First of all, if you haven't subscribed to Amazon Prime and get the Amazon plan, you can't play Amazon Prime Video. Only Amazon Prime members can play all videos in Amazon Prime Video for free. So when Prime Video won't play, check your Amazon Prime plan, if your Amazon plan reached last time, you should pay for Amazon to get longer Amazon Prime plan.

Part 1: Why is Prime Video Not Working

You should subscribe to one Amazon account, select one Amazon Prime plan to get more features on Amazon. During the Amazon Prime plan time, Amazon Prime Video not working, check the cause:

Network Connection
Amazon Prime Video plays with the network: you should connect iPhone/Android/fire tablets/TV to WIFI or network in advance. Test the network on mobile device or TV when Prime Video not working. The available network is necessary to play Prime Video online.

Amazon Prime Account
You're using the Amazon Prime account on so many different devices at the same time. For one Amazon Prime Video account, you can only use it at two different devices at the same time.

The available Amazon Prime account and available network are two essential requirements for successful Amazon Prime Video playing.

Part 2: All Tips to Fix Amazon Prime Video not Working

It's normal when Amazon Prime Video not working, according to different issues of Prime Video, use the most effective way to fix it.

Amazon Prime Video Won't Load
Amazon Prime Video won't load or won't open after several minutes. If your mobile device was already linked to the available network, stop other operations on mobile device which are using the network also. Make sure that the network is strong and stable to play Prime Video smoothly. So when Prime Video won't load, you should check the network for the first time, deactivate any VPN or proxy servers and pause other Internet activity to make the network stable and strong.

Check Amazon Prime Account
For Amazon Prime account, you have two steps to exclude account reasons: first of all, the Amazon Prime Video plan was already expired or not, subscribe to Prime Video one more time if the plan was expired; you should sign out Amazon Prime account from other device if you're using the Prime Video over two devices.

Close Prime Video APP
The Prime Video not working after several attempts, close Prime Video APP or close Prime Video from browser. Disable the background running also. Then open it again to play enjoyable Prime Videos online.

Restart Device and TV
Amazon video not playing in Amazon Prime plan time, the network is available and stable on your mobile device and TV, you can restart your mobile device or TV: power it off and turn it on after one minute. Open Prime Video APP or open it from browser one more time to play Prime Video you like.

Update Amazon Prime Video APP Version
Go to APP store to check if there is one available newer Prime Video APP version, update Prime Video APP to the latest version and then sign in Prime Video to play videos. The old Prime Video APP maybe unavailable and disabled by Amazon, so when there is one available new Prime Video APP version, update to the latest version immediately.

Update Mobile System Version
Maybe the new Prime Video version doesn't work on old mobile device operation system, update device system to the latest one:
For Android phone: Settings>System>About Phone>Android Version
For Fire tablet: Settings>Device Options > System Updates > Updates: Check Now
For iDevice: Settings>General>Software Update
For Fire TV: Settings>My Fire TV > About > Check for System Update
When mobile device and TV system was updated to the latest version, restart and open Prime Video to play the video you like.

Uninstall and Reinstall Prime Video
If you're using the Amazon Prime Video APP on mobile device, but Prime Video not working after all attempts above, uninstall Prime Video APP from Android/iDevice thoroughly, then reinstall it to mobile device one more time, sign in Prime Video to enjoy the videos.

Check the Connection of TV
If you're playing Prime Video on TV, the TV should be linked to available network and you should be ensure that any external device is connected to your TV or display using an HDMI cable that is compatible with HDCP 1.4 (for HD content) or HDCP 2.2 (for UHD and/or HDR content).

For Amazon Prime Video Server Issue
All tips you've used to fix Amazon Prime Video not working but don't work, you should take Amazon Prime server issue into account. It's general that Prime Video server is testing and updating which make Prime Video not working. To make sure that it's Amazon Prime server issue, you can sign in your Amazon Prime account on another mobile device or TV, if Prime Video not working either, it's mostly the Prime server problem. What you can do is wait, the Amazon Prime server issue doesn't last too much time, after all, Amazon Prime is more anxious.

Download Prime Videos in Advance
To enjoy Prime Video offline, you can download it to mobile device or pc, then you can play it any time offline even without available network and the Prime Video member plan reaches the limited time.

For almost all Amazon Prime Video problems:Prime Video titles won't play or if you see error codes such as 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074, etc. You'd better try the tips above one by one, the first step you should check is the network and the Prime Video account.

Alex Scott

This article was updated on 13 March, 2023